Article - CS174070
Creo View Adapters 3.0 M020: Attempting to publish certain Microsoft Visio documents is failing with error "Failed to print file <path><name>.vsd"
Modified: 25-Sep-2017
Applies To
- Creo View Adapters 3.0
- Adobe LiveCycle ES3
- Microsoft Visio - All releases
- Visualization Services ( WVS)
Description
- When attempting to convert some MS Visio files using the Windchill OFFICE worker, publishing fails
- Error in the WVS Job Monitor:
doc2pv Error:63002: Failed to print file <path>\<name>.vsd
- In the verbose worker log:
doc2pv MONITOR:: Generating PDF using LiveCycle...
doc2pv MONITOR:: Enabling commenting using LiveCycle...
doc2pv MONITOR:: Using Native Module to publish file
doc2pv MONITOR:: GeneratePDF response: An unexpected exception was encountered : The operation has timed out
at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at generatepdf.generatePDFproxy.GeneratePDFServiceService.CreatePDF(BLOB inputDocument, String fileName, String fileTypeSettings, String pdfSettings, String securitySettings, BLOB settingsDocument, BLOB xmpDocument)
at generatepdf.CreatePDF.NativeDocToPDF(String inFileName, String outFilename, String logIn, String passwd, Boolean tagPdfFlag, String readerExtnLogIn, String& respTagPDF)
doc2pv MONITOR:: Failed to print file <path>\<name>.vsd
doc2pv MONITOR:: Closing publisher
doc2pv MONITOR:: Publishing failed
doc2pv MONITOR:: publisher:complete...
COMPLETE
doc2pv MONITOR:: publisher:waiting...
doc2pv Error:63002: Failed to publish document file "<path>\<name>.vsd" to "<path>\<name>.pdf"
- In the Adobe LiveCycle server.log:
INFO [com.adobe.native2pdf.bmc.VisioToPdfConverter] (RequestProcessor-154) ALC-PDG-001-001-Begin processing job : <path>\<name>.vsd
INFO [com.adobe.native2pdf.bmc.VisioToPdfConverter] (RequestProcessor-154) ALC-PDG-001-000-The system cannot find the file specified.
WARN [com.adobe.native2pdf.bmc.VisioToPdfConverter] (RequestProcessor-154) ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=<name>.vsdcc60e4-fd35c1-6c2490-9a1fa4-6ab3a3-5cebd6
INFO [com.adobe.native2pdf.bmc.VisioToPdfConverter] (RequestProcessor-154) ALC-PDG-001-000-The system cannot find the file specified.
INFO [com.adobe.native2pdf.bmc.VisioToPdfConverter] (RequestProcessor-154) ALC-PDG-001-000-Native2Pdf BMC Conversion timed out - Shutting down JVM!
WARN [jacorb.giop.conn] (ClientMessageReceptor28) Abnormal connection termination. Lost 1 outstanding replie(s)!
INFO [STDOUT] (ProcessResource@5cb06ecb(name=pdfgen.exe,pid=0) Output Reader)
ERROR: API = ReadFile(2)
ERROR CODE = 109
MESSAGE = The pipe has been ended.
ERROR: API = ReadFile(1)
ERROR CODE = 109
MESSAGE = The pipe has been ended.
WARN [com.adobe.service.ProcessResource] (ProcessResource@5cb06ecb(name=pdfgen.exe,pid=0) Error Reader) ALC-BMC-001-024: Service Native2PDFSvc: Process ProcessResource@5cb06ecb(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}
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