Article - CS17326
Login fails for users having special characters in their password in Windchill PDMLink
Modified: 04-Nov-2025
Applies To
- Windchill PDMLink 10.0 to 13.0
- Windchill ProjectLink 10.0 to 12.0
- Creo Parametric 1.0 to 8.0
Description
- Login to Windchill fails for some users with error "Password Mismatch" in Apache logs
- Login to Windchill fails for users with special characters in their password
- User can change the password in Windchill with some special characters but then the login does not work
- Special characters like German umlauts ä ö ü ß, French or Spanish accents, $, € or £ will cause authentication problem when used in passwords
- When password contains extended character (accented or special characters) user cannot authenticate to Windchill
- The password will be checked through the LDAP and accepted but not from Windchill
This is a printer-friendly version of Article 17326 and may be out of date. For the latest version click CS17326