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Article - CS165638

Adobe Acrobat Pro returns “Unable to find Adobe PDF resource files" when publishing a Microsoft Office file after restarting the Adobe LiveCycle server used by the Creo View Adapters

Modified: 25-Apr-2024   


Applies To

  • Creo View Adapters 2.0 to 10.1
  • Windchill PDMLink 10.0 to 12.1
  •     Visualization Services (WVS)
  •     Adobe Acrobat X Pro
  •     Adapter for PDF
  •     Adobe LiveCycle Server - All releases
  •     Adobe Experience Manager (AEM) forms - All releases

Description

  • Publishing Microsoft Office documents fails.
  • Converting Microsoft Excel files failes, but Word or PowerPoint files can be converted successfully.
  • Error within Adobe LiveCycle Server or Adobe Experience Manager 
    • Error Code:10012
Error Message:

Error message from the primary converter:
ALC-PDG-010-012-PDFMaker reported an error while printing the document.

Error message from the fallback converter:
ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g. C:\Program Files\OpenOffice.org.3.0) and then restart the server.
      OR
        
      Error Code: 10010
Error Message:

Error message from the primary converter:
ALC-PDG-010-010-The conversion has timed out.
  • Error within Adobe Acrobat  Pro: 
    • Unable to find "Adobe PDF" resource files.
Do you want to run the installer in repair mode?
  • Error within server.log of AEM 
    • WARN  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=xxxxxxx.xlsx
INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-The system cannot find the file specified.
INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-Access is denied.
INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-001-Begin processing job : <path>\xxxxxxx.xlsx
INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-Access is denied.
INFO  [com.adobe.pdfg.BMCCaller] (default task-1) ALC-PDG-001-028-xxxxxx.xlsx: Job Completion Status: Failed
  • Is there any workaround except installing OpenOffice?
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