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Article - CS156779

Creo View Adapters: Publishing an Office document fails with error "ALC-PDG-001-000-Conversion of the input file failed because of an exception"

Modified: 05-Oct-2025   


Applies To

  • ProductView Adapters and Creo Elements/View Adapters 13.0 F000 to M020
  • Creo View Adapters 1.0 to 12.1
  • Windchill PDMLink 9.1 to 12.1
  • Adobe LiveCycle 
  • Adobe Experience Manager (AEM)
  • Microsoft Office 

Description

  • Publishing an Office document fails with error ALC-PDG-001-000-Conversion of the input file failed because of an exception
ALC-PDG-001-000-Conversion of the input file failed because of an exception.
An unexpected exception while resolving a new connection to an Adobe Service.
 
  • Create PDF using the AEM Admin UI fails and below error is reported:

ALC-PDG-001-000-Conversion of the input file failed because of an exception.

 

  • Error in Adobe Experience Manager server.log:
2016-02-19 11:18:43,541 INFO  [STDOUT] (ProcessResource@10511188(name=pdfgen.exe,pid=0) Output Reader)

ERROR: API        = ReadFile(1)
       ERROR CODE =

ERROR: API        = ReadFile(2)
2016-02-19 11:18:43,542 INFO  [STDOUT] (ProcessResource@10511188(name=pdfgen.exe,pid=0) Output Reader)        ERROR CODE = 109
       MESSAGE    = The pipe has been ended.
2016-02-19 11:18:43,545 WARN  [com.adobe.service.ProcessResource] (ProcessResource@10511188(name=pdfgen.exe,pid=0) Error Reader) ALC-BMC-001-024: Service PDFMakerSvc: Process ProcessResource@10511188(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}
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