Article - CS148507
MethodServer fails to start with error "Could not initialize Auditing service" in Windchill PDMLink
Modified: 08-Mar-2023
Applies To
- Windchill PDMLink 9.1 to 12.1
Description
- MethodServer fails to start
- MethodServer shuts down after Rehosting Windchill with below error
- MethodServer Log4j log has following exception
wt.services.ManagerException: Could not initialize Auditing service. Nested exception is: wt.util.WTException: java.lang.NullPointerException Nested exception is: java.lang.NullPointerException at wt.federation.PrincipalManager.DirContext.getPrimaryName(DirContext.java:618) at wt.org.StandardOrganizationServicesManager.getDirectoryService(StandardOrganizationServicesManager.java:4237) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at $Proxy18.getDirectoryService(Unknown Source) at wt.org.GenericDirectoryContextProvider.<init>(GenericDirectoryContextProvider.java:206) at wt.org.StandardOrganizationServicesManager.newDirectoryContextProvider(StandardOrganizationServicesManager.java:5759) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at $Proxy18.newDirectoryContextProvider(Unknown Source) at wt.session.StandardSessionManager.getExchangeContext(StandardSessionManager.java:431) at wt.session.StandardSessionManager.getUser(StandardSessionManager.java:390) at wt.session.StandardSessionManager.getAdministrator(StandardSessionManager.java:272) at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:250) OR ERROR [ajp-nio-127.0.0.1-8011-exec-34] wt.session.StandardSessionManager WCADMIN - Exception in getAuthenticatedUser wt.org.OrganizationServicesIEException: javax.naming.CommunicationException: LDAP.PTC.com:389 at wt.org.LdapServices.queryPrincipalsFromLdap(LdapServices.java:1140)
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