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Article - CS144999

Flexnet License server loses connection and becomes unavailable in PTC RV&S

Modified: 12-Mar-2025   


Applies To

  • PTC RV&S (formerly Integrity Lifecycle Manager) 2009 2009 SP0 to 13.3
  • Creo Parametric 1.0 to 11.0

Description

  • License server goes offline repeatedly, with this error in the vendor daemon log
    • For example, in MKS.log or ptc_d.log: 
      • 20:47:48 (MKS) Lost connection to lmgrd, heartbeat timeout expired, exiting.
20:47:48 (MKS) Heartbeat timeout is 300 seconds. Elapsed time is 836 seconds.
20:47:48 (MKS) EXITING DUE TO SIGNAL 28 Exit reason 5
  • Error Windows could not start the MKS Flexnet Licensing service on Local Computer. Error 193: 0xc1 while starting license service
  • FlexLM server unavailable, Production Integrity Server Shutdown
  • In the Integrity/Windchill RV&S server.log 
    • 2013-01-01 12:34:56,789 DEBUG [mksis.IntegrityServer] DEBUG com.macrovision.flexlm.FlexlmException:
com.macrovision.flexlm.FlexlmException: Can't Send Data To License Server (-17,3019) (Connection reset by peer: socket write error)
at com.macrovision.flexlm.licsource.LicenseServer.sendMessage(Unknown Source)
at com.macrovision.flexlm.licsource.LicenseServer.tryCheckout(Unknown Source)
at com.macrovision.flexlm.licsource.LicenseServer.checkout(Unknown Source)
at com.macrovision.flexlm.licsource.LicenseFile.checkout(Unknown Source)
at com.macrovision.flexlm.License.reconnect(Unknown Source)
at com.macrovision.flexlm.License.checkout(Unknown Source)
at com.verticalsky.frame.license.flexlm.FlexLMLicenseManager.acquireLicenseUsingSocketPool(FlexLMLicenseManager.java:340)
  • Flexlm windows service error: Windows could not start the service on Local computer Error: 193: 0xc1
  • In server-flexlm.log 
    •  12:34:56 (MKS) Vendor daemon can't talk to lmgrd (License server machine is down or not responding. (-96,491))
 12:34:56 (MKS) EXITING DUE TO SIGNAL 28 Exit reason 5
 12:34:56 (lmgrd) MKS exited with status 28 (Communications error)
 12:34:56 (lmgrd) Please correct problem and restart daemons
 12:34:56 (lmgrd) TIMESTAMP 10/3/2013
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