Article - CS138989
ModelManager crashes without any notification when you open ModelManager from taskbar(Creo Elements/Direct Model Manager / Drawing Manager)
Modified: 13-Mar-2018
Applies To
- Creo Elements/Direct Model Manager / Drawing Manager 18.10 to 20.2
Description
- ModelManager crashes without any notification when you open ModelManager from taskbar.
- mm_hs_err_pid9999.log shows below.
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d0b6ae0, pid=260, tid=3444
#
# JRE version: 6.0_20-b02
# Java VM: Java HotSpot(TM) Client VM (16.3-b01 mixed mode windows-x86 )
# Problematic frame:
# C [awt.dll+0xb6ae0]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x17c03400): JavaThread "AWT-Windows" daemon [_thread_in_native, id=3444, stack(0x186c0000,0x18710000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000000
：
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d0b6ae0, pid=260, tid=3444
#
# JRE version: 6.0_20-b02
# Java VM: Java HotSpot(TM) Client VM (16.3-b01 mixed mode windows-x86 )
# Problematic frame:
# C [awt.dll+0xb6ae0]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x17c03400): JavaThread "AWT-Windows" daemon [_thread_in_native, id=3444, stack(0x186c0000,0x18710000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000000
：
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