Article - CS132901
Unable to generate thumbnail for PDF using preconverted option in windchill PDMLink
Modified: 12-Sep-2025
Applies To
- Windchill PDMLink 10.1 to 13.1
- Creo View Adapters 1.0 to 9.1
- Adapter for PDF
Description
- Unable to generate thumbnail for PDF using preconverted option
- PDF thumbnails are not generated
- Unable to generate thumbnail for PDF using the Windchill server's thumbnail generator
- WVS Job Monitor and Publish Monitor show the error:
Error, did not find available worker of type THUMBNAIL No Thumbnail Created by Server WARNING: Unable to generate server thumbnail
- Error:
Faulting application name: pvsthumb.exe, version: 13.1.20.15, time stamp: 0x50476b34 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e Exception code: 0xc0000374 Fault offset: 0x00000000000c40f2 Faulting process id: 0x1278
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