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Article - CS132893

Updating Windchill failed at Apache Web Server installation with the message "Installer failed with return code = 2"

Modified: 18-Feb-2016   


Applies To

  • Windchill PDMLink 9.0 to 11.1

Description

  • PSI fails with message Installer failed with return code = 2 during a Windchill Update
  • Update from Windchill 10.0 M030 to Windchill 10.1 M030 failed at Apache Web Server installation with the message Installer failed with return code = 2
  • Error message in APACHE_PtcInstall.log
DEBUG - ZeroGlp: <Apache>\bin\rotatelogs.exe (The process cannot access the file because it is being used by another process) 
DEBUG - at ZeroGb3.putStream(DashoA10*..) 
DEBUG - at ZeroGci.putStream(DashoA10*..) 
DEBUG - at com.zerog.util.expanders.ExpandToDiskZip.expandEntry(DashoA10*..) 
DEBUG - at com.zerog.util.expanders.ExpandToDiskPMZ.expand(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.actions.PatternMatchingZipper.installSelf(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.Installer.install(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..) 
DEBUG - at com.zerog.ia.installer.Main.main(DashoA10*..) 
DEBUG - at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
DEBUG - at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) 
DEBUG - at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) 
DEBUG - at java.lang.reflect.Method.invoke(Method.java:597) 
DEBUG - at com.zerog.lax.LAX.launch(DashoA10*..) 
DEBUG - at com.zerog.lax.LAX.main(DashoA10*..) 
  • Error message in PTCSOLNINSTALLER_PtcInstall.log
INFO  - ################################################### 
INFO  -          Running apache Installer 
INFO  - ################################################### 
DEBUG - calling executeInstaller(<STAGING-AREA>\CD_CAPPS\Apache) 
DEBUG - Processing subinstaller assembly (apache): timer.start 
INFO  - Running:  <Windows>\system32\cscript.exe //E:vbscript <STAGING-AREA>\CD_CAPPS\Apache\setup.vbs WAIT LAX_VM <user>\AppData\Local\Temp\I1372168496\Windows\resource\jre\bin\java.exe -f <PSI>\installer\PSITempProps\apache-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO  - Completed:  <Windows>\system32\cscript.exe //E:vbscript <STAGING-AREA>\CD_CAPPS\Apache\setup.vbs WAIT LAX_VM <user>\AppData\Local\Temp\I1372168496\Windows\resource\jre\bin\java.exe -f <PSI>\installer\PSITempProps\apache-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO  - return code = 1 
INFO  - >>>> Replacing with return code = 2 
INFO  - 
============= start: apache summary =============
apache installer finished.
 
Return code: 2
 
Installer failed with return code = 2.  See InstallAnywhere Installer Exit Codes documentation
============= end: apache summary =============
 
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