Article - CS132583
Windchill fails to send notification Emails to users via 'Quick Links >> Email Page' in Windchill PDMLink
Modified: 16-Feb-2025
Applies To
- Windchill PDMLink 10.0 to 12.1
- Microsoft Exchange Server 2000
- Microsoft Exchange Server2003
Description
- Failure to send notification emails to users via Quick Links > Email Page
- Windchill system is not sending emails to external emails.
- Works fine emailing users with email addresses within the company
- Unable to trigger emails even though the SMTP configuration is correct
- Email address does not violate following parameter
- wt.mail.validation.regExp=^[_a-zA-Z0-9-]+(\\.[_a-zA-Z0-9-]+)*@[a-zA-Z0-9-]+(\\.[a-zA-Z0-9-]+)*\\.(([0-9]{1,9})|([a-zA-Z]{2,9})|(aero|coop|info|museum|name|caep|abcdbc|))$
- Refers to CS49213 for more information
- SMTP server is Microsoft Exchange Server
- Error logged in Method Server log:
MAIL FROM:<[email protected]>
250 2.1.0 Sender OK
RCPT TO:<[email protected]>
550 5.7.1 Unable to relay
DEBUG SMTP: Invalid Addresses
DEBUG SMTP: [email protected]
DEBUG SMTP: Sending failed because of invalid destination addresses
RSET
250 2.0.0 Resetting
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1607) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:887) at com.infoengine.webject.msg.SendMail.invoke(SendMail.java:480) at com.infoengine.procunit.webject.WebjectProcessor.invokeWebject(WebjectProcessor.java:624) at com.infoengine.procunit.webject.WebjectProcessor.processTask(WebjectProcessor.java:210)
at com.infoengine.SAK.Webject.invoke(Webject.java:491)
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