Article - CS120644

General troubleshooting process for server outages/performance issues in Integrity Lifecycle Manager/Windchill RV&S

Modified: 16-Mar-2020   

Applies To

  • Windchill RV&S (formerly Integrity Lifecycle Manager) 2009 9.6 to 12.1

Description

  • Preliminary troubleshooting processes for Integrity server
  • What initial information would Integrity Support request for troubleshooting performance issues or server outages?
  • Is the server actually down?
  • Integrity server requires restart
  • Integrity server unresponsive
  • How to enable DEBUG logging
This is a PDF version of Article CS120644 and may be out of date. For the latest version click https://www.ptc.com/en/support/article/CS120644