Article - CS116543

Windchill PDMLink: Worker Status is shown as "Fails to Start" in Worker Agent Administration, Worker Agent log contains the error "java.net.ConnectException: Connection refused: connect"

Modified: 29-Jun-2022   


Applies To

  • Windchill PDMLink 7.0 to 12.0
  • Creo View Adapters 1.0 to 8.0
  • ProductView Adapters and Creo Elements/View Adapters 10.0 to 13.0
  • Visualization Services (WVS)
  • Solidworks

Description

  • Creo Parametric fails to launch on worker machine due to following error. As a result, CAD worker shows Fails to start in Worker Agent Administation window 
    • Requesting PROE_FoundationVis ...
    • <license_name> (-10) Feature has expired.
  • Worker Status column indicates Fails to start in the Worker Agent Administration UI in Windchill PDMLink
  • Solidworks Worker throws "Fails to Start" in Worker Agent Admin
  • This may be accompanied by one of the following two related errors:
    • Error in logs\cadagent\<worker>\<worker>.log on the Windchill server (where <worker> is of the form <hostname/alias>_<workertype>#, e.g. workerhost_PROE1):
      Opening port <port> on <workerhost> . . .  java.net.ConnectException: Connection refused: connect
    • Error in helper_#.log file in the worker's setup folder on the worker machine:
      Worker process #### has exited unexpectedly. Shutting down helper
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