Article - CS115774
Error message "Can't Connect to License Server" appears during startup of the PTC RV&S (formerly Integrity Lifecycle Manager)
Modified: 16-Dec-2025
Applies To
- PTC RV&S (formerly Integrity Lifecycle Manager) 2005 to 13.4
Description
- PTC RV&S (formerly Integrity Lifecycle Manager) server fails to start with start up due to error(s):
-
Unable to request application license. Unable to startup Security Service mks:name=License not started due to errors: License problems: Can't Connect to License Server (-15, 3002) (Connection timed out: connect)
-
- PTC RV&S /FSA/Proxy Server does not start after one of the following actions occurred:
- Server has been upgraded or moved to new operating system (OS)
- network/firewall configuration changed
- license file has been replaced with a new one
- Server comes up with license error during startup:
-
Shutdown requested by Configuration service. Reason: Unable to request application licenseUnable to startup Security Service: Service mks:name=License not started due to errors: License problems: Can't Connect to License Server (-15,3002). -
Not a valid license server system host. Exiting. “Shutdown requested by Configuration service. Reason: Unable to request application licenseUnable to startup Security Service: Service mks:name=License not started due to errors: License problems: Can't Connect to License Server (-15,3002) <licenseserverhostname>.”
-
- Server error during startup or when users attempt to access items:
-
"MKS124789: You require an Integrity Client license with configuration management capabilities"
-
- FLEXnet server comes up with following error in it's debug.log.txt:
-
FLEXnet Licensing error:-1,359 System Error:2 No such file or directory
-
- Server not started due to the error:
-
* * * * ERROR * * * * (0): WrapperSimpleAppMain: Shutdown requested by Configuration service. Reason: Unable to request application licenseUnable to startup Security Service: Service mks:name=License not started due to errors: License problems: FLEXlm version of client newer than server (-83,3027)
-
- On Dashboard panel in Flexnet Web Portal, following Alerts or Error messages are shown :
-
Vendor daemon down: MKS No such feature or vendor does not exist: MKS
-
This is a printer-friendly version of Article 115774 and may be out of date. For the latest version click CS115774