Article - CS109967

Best Practices for troubleshooting slow method server startup in Windchill

Modified: 06-Aug-2021   


Applies To

  • Windchill PDMLink 10.0 to 12.0
  • Windchill ProjectLink 10.0 to 12.0
  • Pro/INTRALINK 8.x + 10.0 to 12.0
  • Windchill PDM Essentials 10.0 to 12.0
  • PTC Arbortext Content Manager 10.0 to 12.0

Description

Purpose:
  • Provide a central point for troubleshooting slow method server startup
  • This article can also be applied to slow background method server startup
Symptoms:
  • ServerManager reports start of method server timed out:
MethodServerMonitor: ERROR : wt.manager.ServerManagerImpl - Start of MethodServer timed out. 
  • MethodServer ready takes a long time:
main: INFO  : wt.method.server.startup  - MethodServer ready (in 704.283 secs). 
  • MethodServer hangs and never completes startup
  • Tomcat takes a long time to startup:
2018-07-05 23:41:12,279 INFO  [main] wt.method.server.startup  - Creating com.ptc.tomcat.embedded.Bootstrap$WaitUntilStarted
2018-07-06 00:13:35,427 INFO  [Servlet engine main] com.ptc.tomcat.embedded.Bootstrap  - Servlet engine ready; catalina.base=/opt/ptc/Windchill_11.0/Windchill/tomcat/instances/instance-8011
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