Article - CS108357
Unable to create a Change Request with UI error "ATTENTION: Please contact your administrator" in Windchill PDMLink
Modified: 13-Mar-2023
Applies To
- Windchill PDMLink 10.0 to 12.1
Description
- Unable to create a Change Request
- Error in the UI after selecting Submit Now or Submit Later is:
ATTENTION: Please contact your administrator
- Error in the MethodServer log is:
com.ptc.windchill.enterprise.change2.forms.ChangeManagementFormProcessorHelper wcadmin - No uniqueness message found generation contact admin message. ERROR com.ptc.windchill.enterprise.change2.forms.ChangeManagementFormProcessorHelper XXXXX- wt.util.WTException: wt.util.WTRuntimeException: (wt.pom.pomResource/9) wt.pom.PersistenceException: A nested transaction cannot be started when a rollback is in progress. The following is the rollback stacktrace. ROLLBACK: java.lang.Thread.getStackTrace(Thread.java:1479) ROLLBACK: wt.pom.TransactionManager.rollbackTransaction(TransactionManager.java:643) ROLLBACK: wt.pom.BasicTransactionMonitor.rollbackTransaction(BasicTransactionMonitor.java:77) ROLLBACK: wt.pom.PersistentObjectManager.rollbackTransaction(PersistentObjectManager.java:447)
- Error while creating Problem Report
- Error in MethodServer log file :
com.ptc.windchill.enterprise.change2.forms.ChangeManagementFormProcessorHelper XXXXX - wt.util.WTException: java.lang.NullPointerException Nested exception is: java.lang.NullPointerException wt.util.WTException: java.lang.NullPointerException Nested exception is: java.lang.NullPointerException at wt.workflow.engine.WfProcess.setProcessAttributes(WfProcess.java:464)
This is a printer-friendly version of Article 108357 and may be out of date. For the latest version click CS108357