Article - CS106027

Errors "Unable to cast xs:QName" in Windchill and Tibco logs publishing in Windchill Enterprise Systems Integration

Modified: 06-Nov-2025   


Applies To

  • Windchill Enterprise Systems Integration 10.2 to 13.1

Description

  • Symptoms    
    • Cluster environment
    • Master node not configured with foreground method servers
    • Publish is successful but noticed errors in TIBCO logs & Method Server logs 
  • Error(s) observed in Process Archive log
BW.<domaon>-Process_Archive ESI [BW-User] - ,Job: 2001 , 1363,PRD.100,PRD:5100,2,2,1,20003,Windchill sent an invalid ResultResponse message. JAX-M Parser or XML Parser failed to parse message using ResultResponse XML schema. See Windchill logs for details,WCTEST03,,,,Job-2001 Error in [ProcessDefinitions/Services/WCResult_Service.process/RepeatOnError_Result_ResultResponse/ParseXML_ESIResponse]
Unable to cast xs:QName('{http://www.ptc.com/infoengine/soap/rpc/message/}Server.Unavailable') to xdt:untypedAtomic. Cause: no prefix defined for namespace "http://www.ptc.com/infoengine/soap/rpc/message/"
java.lang.Exception: no prefix defined for namespace "http://www.ptc.com/infoengine/soap/rpc/message/"
at com.tibco.xml.data.primitive.ExpandedName.a(ExpandedName.java:353)
at com.tibco.xml.data.primitive.ExpandedName.getLegacySeriali zedFo rm(ExpandedName.java:268)
at com.tibco.xml.xquery.impl.BoundaryAtom.getLegacySerializedForm(BoundaryAtom.java:109)
...

--<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/so ap/envelope/&q uot;><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xmlns:wc="http://www.ptc.com/infoengine/soap/rpc/message/">wc:Server.Unavailable</faultcode><faultstring>"ptcServiceName=<reverse domain>.test.windchill.Windchill:10003,dc=windchill,dc=test,dc=<company>,dc=com,cn=configuration,cn=Windchill_10.0,o=ptc": Service unavailable.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>,

Or

--<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xmlns:wc="http://www.ptc.com/infoengine/soap/rpc/message/">wc:Server.InternalServerError</faultcode><faultstring>No such service:  "ptcServiceName=<reverse domain>.test.windchill.Windchill:10003,dc=windchill,dc=test,dc=<company>,dc=com,cn=configuration,cn=Windchill_10.0,o=ptc"</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope> 
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