Let’s get you started.
With less room for error than ever before, expert knowledge and guidance is critical. PTC Support Services are packaged to ensure you receive the most value from your PTC experience based on your needs. We proactively monitor your PTC solutions in real-time in order to recommend upgrades and optimizations that keep your organization running at peak performance.
Did you know that as a PTC customers, you receive a comprehensive set of services that enable you to be successful with your PTC products.
Standard services you can expect include:
But there's more! We offer additional services,
Start by creating a PTC Customer Web Account. This provides you with full access to online Support and self-help resources. If you currently have a Basic Account, you can upgrade your account to enable your Support access. To validate your Support access and upgrade the account, you will need to have the following two pieces of information:
Note: If you receive direct support through an authorized PTC Partner, the Online Case Logger is not an available feature through PTC’s online service.
PTC’s award-winning eSupport portal is your one-stop for all your software support questions. Once your Customer Account is created, you can visit the eSupport portal to:
Learn about other personalized services:
With less room for error than ever before, knowledge and guidance from data-driven support is a game changer for your business.
That is why we introduced the Performance Advisor, PTC’s first Smart Connect Support™ service that helps monitor and manage your software installations – exclusively available to all active support and subscription customers.
Powered by PTC's own IoT platform, ThingWorx, the Performance Advisor helps customers realize operational efficiencies, transform service and IT processes, and make better decisions with rich actionable data.
Now available for Creo, Windchill, and Integrity products, with over 10,000 connected customers and growing.
Learn how to get connected, smart and proactive today!
PTC University eLearning Libraries offer a simple, online approach to help you increase your proficiency and adoption of PTC products. With access to over 6,000 hours of training content, you and your team can receive the training you want – when and where you need it most.
PTC University eLearning Libraries are included with every PTC product subscription and available for these product families.
We understand that some businesses require additional services, so we have a la cart services specific for your needs.
A La Carte Services