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Remote Service Management: The New Standard to Increase Customer Satisfaction

March 27, 2024
Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing.
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PTC Named the Outright Leader in Quadrant Knowledge Solution’s 2023 SPARK Matrix™ for Industrial IoT (IIoT) Platforms Assessment

Remote Service Management

Review the Service Council Report: Remote Service Becoming the Standard Service Council Report
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