For more detailed activating and transferring instructions—as well as information on upgrading licenses, renewing Support & Maintenance, and troubleshooting licenses—please refer to the License Utility help file.
Activate one or more KEPServerEX Version 6 licenses in a single transaction online or offline. Watch the Video for a six-minute demonstration.
Before you start this process, copy your support renewal file to the machine hosting KEPServerEX. You can download your support renewal file from your support verification email or at My Kepware.
Purchase support and have access to the corresponding verification email before completing these steps. Watch the Video for a three-minute demonstration.
Transfer one or more KEPServerEX Version 6 licenses in a single transaction online or offline.
Transfer one or more KEPServerEX Version 6 licenses in a single transaction online or offline.
Note: At this point, the license has been successfully stored in the online account and the transferred product is now available for activation on another machine.
An Emergency Activation ID is provided with each purchased Perpetual / Subscription Activation ID to be used in the event of a machine or system failure occurring outside of standard business hours. The emergency license is designed to be deployed over the top of a broken or missing license, and restore functionality for a limited amount of time (seven days).
To identify the Emergency Activation ID for your license, simply logon to the My Kepware site and use the LICENSE INFORMATION tool on the home page as demonstrated below:
The Emergency Activation ID is a one-time use license: one must be used for each product that requires emergency activation. After using an emergency license, it can be reset by returning it to the My Kepware site via the License Transfer option from the License Utility. If you are unable to return the EID to us, please contact Technical Support to discuss options for re-commissioning.
For more information on emergency license activation, refer to the License Utility help file.
Hardware key certificates are digitally-signed files that contain a unique Hardware Key ID as well as a list of activated products. Although each hardware key certificate can be imported to many host machines, the physical hardware key associated with the hardware key certificate can only be attached to one machine at a time. The physical hardware key is necessary to use the hardware key certificate. For information on how to manage and transfer hardware key licenses, refer to the License Utility help file.
If you need a new copy of the Hardware Key Certificate file, please logon to the My Kepware portal and select the Download Hardware Key Certificate link as shown below:
Then enter the Hardware Key ID into the text field and select Download Support File:
Q: Do I need to have a hardware key prior to starting the conversion process?
A: Yes. You must have a hardware key and the activation ID in hand prior to initiating the conversion to a hardware key.
Q: Do I have to submit a purchase order or contact a Kepware representative to have my license converted?
A: No. Once you have purchased both the software license and the hardware key, conversion to a hardware key is now 100% self-service.
Q: What if I do not have a hardware key? Can I still buy one?
A: Yes. You may purchase the hardware key using the same process usually followed, however you will still need to perform the conversion process in your My Kepware account. To purchase a hardware key, contact email@example.com.
Q: Can I assign my soft license to a hardware key if my license is not currently covered under a support agreement?
A: No. Hardware key conversion requires that each activation ID you wish to transfer to the key be under an active support agreement. If the activation ID is not under support, a support contract must be added to your software license (s) before it is eligible for conversion. Contact firstname.lastname@example.org to renew expired support before attempting to convert your software license(s).
Q: What if I already have drivers on my hardware key?
A: Additional drivers may be added to your hardware key at anytime. It is ok to have old licensing (L- licenses) combined with the soft licenses on a single hardware key. However, placing two activation codes for the same driver on a single key is not permitted. After the conversion is confirmed, the new certification file will contain functionality for all drivers (existing and newly converted).
Q: Do I need to “trade-in” old L- licenses for new soft license activation IDs?
A; No. L- licenses will continue to function as they already have. This revised process only impacts new requests for transference of licenses to a hardware key.
Q: What if the license I wish to transfer to the hardware key is still in use by the customer?
A: Currently active licenses may not be transferred to a hardware key without first transferring the license off the machine and to My Kepware. (In your My Kepware account, the activation ID will indicate whether the license activation is available.)
|Summary of Message||Action Required|
|Activation ID is not currently under support||Contact email@example.com to renew support for the license. Submit a Technical Support ticket using the My Kepware portal.|
|License is an Emergency ID||Use the actual Activation ID instead of the Emergency ID. It will be provided to you in the error message.|
|Original V5 license has been upgraded and only the associated v6 license is eligible for conversion||Use the associated v6 activation ID instead. It will be provided to you in the error message.|
|License is obsolete and not eligible||The license has been obsoleted likely due to a version upgrade or return. Submit a technical support ticket using the My Kepware portal.|
ThingWorx Kepware Edge software licenses are activated and transferred through a multi-step process that requires internet access and user access to the web-based My Kepware portal. For detailed instructions, expand the topics below. ThingWorx Kepware Edge should also be fully installed with the license server before following the steps below.
KEPServerEX V5, LinkMaster, and RedundancyMaster software licenses are activated and transferred through a multi-step process that requires Internet and user access to the web-based My Kepware portal. For detailed instructions, expand the topics below.
Note: The default filename for the activation response file is “response.txt.” Users can rename the file to ease license management, which may be especially helpful when activating more than one product at one time.
Note: At this point, the response file will be processed.
Note: Selecting this button will invoke the warning below. Click OK to continue.
Note: The default filename for the transfer request file is “transfer_request.txt.” Users can rename the file to ease license management, which may be especially helpful when transferring more than one product at one time.
Important: The transfer request file must be generated from the License Utility on the original host machine. An internet connection is required to complete the license transfer process. If the host machine that the active license is being transferred from does not have internet access, users must copy the transfer request file to a computer that does in order to log in to the My Kepware portal and upload the transfer request file.
Note: At this point, the transfer request file will be processed and a message will be displayed that indicates the license has been successfully stored in the online account. At this point, the transferred product is now available for activation on another machine.
Important: For information on limitations on activation transfers, please refer to the License Utility product manual.
An Emergency Activation ID is provided with each purchased Software Activation ID to be used in the event of a machine/system failure occurring outside of standard business hours. The emergency license can be activated through the vendor’s licensing website from the target machine, and will allow the product to run for a period of seven days. The Emergency Activation ID is a unique one-time use license: one must be used for each product that requires emergency activation. After using an emergency license, users must contact Technical Support in order to discuss options for re-commissioning the application.
Note: If the computer that the emergency license will be used on does not have Internet access, users must copy the activation request file to a computer that does in order to generate the activation response file. Both the activation request file and the activation response file must be processed on the target machine. For more information on license activation, refer to the License Utility product manual.
Important: It is important to discuss appropriate recovery procedures with all relevant personnel before a situation such as machine/system failure occurs. Furthermore, users can alleviate recovery by saving a copy of all current Activation IDs. It is also helpful to note the correct version of the server installation.
Hardware keys are used in conjunction with digitally-signed files generated by Kepware that contain a unique Hardware Key ID (Flex ID) in addition to a list of activated products. Each hardware key certificate can be imported to many host machines, but the physical hardware key that is associated with the hardware key certificate can only be attached to one machine at a time. The physical hardware key is necessary in order to use the hardware key certificate.
Important: An additional software feature must be installed in order for the hardware key to function properly. This can be done during the initial setup or at any time by re-running the product installation executable and selecting Modify. In Select Features, locate Hardware Key and then select Entire feature will be installed on the local hard drive. Then, continue through and complete the install. For more information, refer to Kepware Installation Guide.
The hardware key certificate must be imported into the License Utility in order for the physical hardware key to be recognized by the application's Runtime. For more information, refer to the instructions below.
For more information on managing hardware key certificates, refer to the License Utility product manual.
Please see the following list of frequently asked questions customers have about our licensing process
Please use the following steps to lookup your license activation ID:
V5/V6 compatible ID example:
V5 ID Example
It is a common misunderstanding that you can create a "transfer_request" file on 'Machine A', and then import that "transfer_request" file on 'Machine B'. This is incorrect, and here is why:
The scenario described above is actually a two-step process which first requires the customer to return the "transfer_request" file to the My Kepware portal. Once that file has been successfully uploaded the license is considered as "banked". A "banked" license can be used again at the customer's leisure, it DOES NOT have to be redeployed immediately. (Think of the License Transfer as more of a 'return' than a transfer)
The second step of the process is to "activate" the license as if it were a brand new license being used for the first time using the same 36 character activation ID.
The new Time Limited Features pop-up notification in version 6 has changed from the traditional Demo Mode in version 5. The change was designed to provide customers with the ability to test an unlicensed component without causing the entire project to go into Demo / Time Limited mode.
Previously in version 5, any unlicensed component that was configured in your project would invoke Demo Mode for every component within that project. We realized that we weren't giving customers the opportunity to test different components if they only had one machine to work with.
In version 6 users have the ability to test unlicensed components WITHOUT causing the entire project to go into Time Limited Features mode.
The following screenshot highlights the three "._System" tags that contain the information needed to diagnose which components are running in "Time Limited Mode". Specifically, the "._System._TimeLimitedFeatures" tag contains the name of the unlicensed component being used, as well as the amount of time (in seconds) remaining until the component has run out of time and therefore populates the "._System._ExpiredFeatures" tag.
In this scenario, the Allen Bradley ControlLogix Ethernet component has 6,040 seconds remaining until it times out and populates the "Expired Features" tag as the Alarms & Events and SNMP Plug-ins have.
If you are running KEPServerEX V6 then you may have the ability to "Perform licensing operations online when possible". Dependent upon Windows Updates being current, user has option to use the Automatic licensing feature instead of manually logging onto the My Kepware portal to upload and download "request and response" files.
When you open the License Utility a Checkbox will be present at the bottom as shown below:
Sometimes you will not see that message and instead you will see the following in Red:
"Online Licensing Operations are not possible at this time due to missing OS components"
What this means is either the OS does not have the latest updated security files needed to authenticate with our server, or they are incompatible with our server. It DOES NOT mean that you cannot still license your software, it simply means you will need to use the Offline Activation Process.
When a license renewal agreement has been processed, if a V5/V6 compatible ID has already been created, you WILL NOT be getting a new, or additional "support and maintenance ID".
With the release of version 6, the "support and maintenance ID" was discontinued and replaced by the "Support Renewal File". Once that file has been imported, the Support End Date will update and be properly reflected in the License Utility.
The Support End Date is primarily used to determine version eligibility. Failure to update the KEPServerEX V6 License Utility with the latest "Support Renewal File" will cause unexpected Time Limited Mode pop-ups for any versions of KEPServerEX V6 released after the outdated Support End Date.
Please see the Support Renewal Process drop-down in the KEPServerEX V6 section below.
The "Support End Date" is used to determine version eligibility. If the "Support End Date" is not properly reflected in the License Utility users will encounter an unexpected "Time Limited Features" pop-up.
To remedy this issue, please follow the instructions for the "Support Renewal Process" in the KEPServerEX V6 section at the top of this page.
Note: If you are using an already upgraded V5/V6 compatible License Activation ID in version 5, you CANNOT import the Support Renewal File because that functionality does not exist in KEPServerEX V5.
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