As devices are serviced, parts are replaced, and software is updated, MedTech teams need a shared view of device configuration, history, and real-world performance.
Join Mayhul Jain and Rene Zoelfl to explore how PTC Orbit connects the product as designed with the device as maintained, bringing together product, configuration, quality, complaint, and service data. Discover how AI helps teams ask questions in plain language, uncover patterns across the installed base, and make faster, better-informed decisions.
In this webinar, you’ll learn how to:
- Investigate complaints and field issues with a more complete view of device history, configuration, and performance.
- Identify devices and configurations potentially affected by engineering changes or quality events.
- Uncover trends to support post-market surveillance, risk management, and continuous improvement.
- Feed real-world insights into product development to improve reliability, serviceability, and quality.
- Identify opportunities for targeted upgrades and proactive customer engagement.
Meet the speakers
Mayhul Jain
Sr. Director, Product Management
Mayhul Jain is Senior Director of Product Management for PTC Orbit. He is responsible for building a new asset management product and leads teams focused on service scheduling, including route optimization, capacity planning, and depot repair. His work centers on developing solutions that help organizations manage assets and plan and execute service operations more effectively.
Rene Zoelfl
Global MedTech Advisor
Rene Zoelfl is PTC’s Global MedTech Advisor, helping medical technology companies navigate digital transformation while balancing innovation, cost, quality, and regulatory requirements. He works with organizations to connect product development, manufacturing, and service processes, helping teams use lifecycle data to make more informed decisions and support better patient outcomes. As a trusted subject matter expert, Rene contributes to industry events and publications and leads workshops with PTC’s strategic MedTech customers and executives. His work focuses on the challenges facing medical device manufacturers and how connected technologies can support more efficient processes, stronger collaboration, and continuous product improvement.