Deirdre Yee is the Senior Director of Demand Generation at ServiceMax. She collaborates with customers to help thought leaders promote their successes, build up their network, and demonstrate the transformative power of technology. Her favorite programs help top customers take the spotlight and highlight their strategies and innovation through world-class events, speaking engagements, videos, and beautiful, compelling storytelling. She creates strategic programs to add value for customers while driving customer engagement and advocacy. At home in Vermont, she and her two daughters, husband, and needy hound, Marlo, enjoy the mountains, the snow, and the summer sun.
Asset-oriented solution complements Salesforce's deadline-focused functions
The ZEISS Group, a global technology company in the optical and optoelectronic industry, has chosen ServiceMax 's field service solution Asset 360 for Salesforce to optimize its global service and field service, increase efficiency and meet new requirements. Asset 360 is a PTC technology; PTC acquired ServiceMax in January 2023, adding important capabilities for field service management to its closed-loop product lifecycle management offering.
As part of its global transformation program, ZEISS has already opted for Salesforce Sales, Service and Field Service Cloud. Their appointment-focused functions are now optimally complemented by the asset-related functions of ServiceMax Asset 360 for Salesforce, because the solution is built natively on the Salesforce platform. With Asset 360, ZEISS gains complete transparency over its entire inventory of products in the field, including all orders and service contracts with pricing and discounts, warranties, SLAs and service history, as well as a central overview of all demonstration and loan devices, returns and spare parts. Asset 360 is also available on mobile devices such as those used by field service. This gives ZEISS the opportunity to accelerate its time to value, reduce warranty claims and costs due to contract leaks, and win more customers for service contracts and contract extensions. RMA (Return Material Authorization) and workshop processes can be automated and inventory levels optimized, while customer needs can be met even better.
"Our goal is to exceed our customers' expectations. This applies not only to our products, but also to our services, support and application engineering support," explains Ronald Fuchs, Head of Global Service Excellence at the ZEISS Group. "Due to our large, global organization with numerous business areas and our highly complex, innovative and long-lasting products, this also presents us with challenges. The ServiceMax technology convinced us with its 360-degree view of all our assets and the automation options. It will help us to meet future customer requirements efficiently and in the best possible way."
End-to-end solution for field service
ServiceMax Asset 360 for Salesforce provides a 360-degree view of the installed base, service contracts and asset performance to maximize equipment uptime and reduce maintenance costs. The solution is specifically tailored to predictive, prescriptive service models for complex, long-life products. Industries with high-value, mission-critical equipment can accelerate growth and increase profitability by optimizing field service operations. Asset 360 is built on standard Salesforce data objects and leverages the capabilities of the Salesforce platform to extend it with deep asset-related features and automation.
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