PTC Launches the Servigistics Business Unit

Written by: Bradley Rhoton

On November 15th, at the Servigistics User Group in Stuttgart, PTC announced the launch of the newly formed Servigistics Business Unit (SBU), reaffirming the company’s commitment to after-sales service and Servigistics.

Over the past five years, PTC has invested more than $500 million in acquiring Xelus, MCA, and Servigistics technologies. The company plans to strengthen this investment by forming the Servigistics Business Unit, comprised of a focused and dedicated team reinforcing Servigistics’ position as the industry-leading service parts optimization solution.

PTC has announced that Leslie Paulson, former GM of Industry Solutions at Caterpillar, will lead the new business unit. As General Manager, Paulson will oversee Servigistics’ sales, marketing, business development, and R&D operations. With Paulson at the helm, the team will:

  • Deliver continuity and support to existing clients
  • Drive increased satisfaction and value for Servigistics users
  • Bolster Servigistics’ industry presence, thought leadership, and strategic positioning
  • Expand research and development for Servigistics

“I’m excited to take on this new role with a client-first philosophy, and lead an era of rapid innovation,” said Paulson. “Servigistics delivers significant value to our clients and I am energized by the potential to deliver further value with a dedicated and focused team.”

Optimizing the world’s most complex parts supply chains

Servigistics plays an essential role in realizing the company’s vision of enabling discrete manufacturers to transform their after-sales service businesses. It develops stocking decisions that maximize asset availability while minimizing part inventory costs. The world’s top defense agencies and Fortune 500 companies utilize the software to optimize their service parts operations, including:

Rob Tomastik, Pratt & Whitney’s Associate Director of Materials Center of Excellence, discussed how Servigistics enabled the manufacturer to develop its after-sales capability:

“At Pratt & Whitney, our larger commercial engines power more than 25% of the world’s mainline passenger fleet. We succeed when our customers get the service they need, where they need it. Servigistics ensures that our operations continue to exceed their high standards.”

Metso implemented Servigistics in two phases. The pilot phased reduced its inventory by EUR 30 million. The second phase implemented Servigistics’ multi-echelon optimization capability, enabling Metso to tap into its supply chain network and save an additional EUR 11.6 million. With Servigistics, Metso reached their goal of launching a customer-centric service supply chain. Sébastien Bergé, Metso’s Manager of Services, Global Process Development attested to Servigistics’ capabilities and contribution to Metso’s business.

“We now have a dynamic and agile supply chain. If there are any changes in the market, whether it’s going up or down, our supply chain is able to adapt quickly to those changes so we can keep and gain business momentum and ensure world-class customer service.”

Building new, innovative capabilities

There is no substitute for lessons learned and insights gained over decades of experience. Servigistics has more than 40 years’ worth of domain expertise behind it. PTC thought leaders including Ed Wodarski, Steven Caldwell, and Vipul Agrawal have partnered with clients, academics and service leaders to advance the solution’s capabilities.

With PTC’s strategic investment in Servigistics comes some ground-breaking connected service parts management capabilities. Tapping into the asset monitoring and predictive analytics capabilities of ThingWorx, Servigistics 11.4 will include two connected service parts management capabilities: Life-Limited Parts and Equipment-Based Forecasting.

“Many of our customers are leveraging ThingWorx to innovate and drive value,” said Paulson. “Together with Servigistics, we can experience the next level of value brought out by connected service parts management.”

Scheduled for a January 2018 release, Servigistics 11.4 will mark the beginning of a new age of rapid innovation. With Paulson at the helm, the Servigistics Business Unit will leverage its partnerships to develop new capabilities that prepare OEMs for the next generation of service transformation.

If you want to learn more about the Servigistics Business Unit, watch the December 2017 Servigistics Client Update below:

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Tags: CAD Service Lifecycle Management (SLM)

About the Author

Bradley Rhoton

Bradley Rhoton is the Marketing Manager for the Servigistics Business Unit at PTC. He leads and organizes the Servigistics client affinity group organizations and facilitates best practice sharing and knowledge transfer between PTC, PTC clients and industry thought leaders. For 13 years he has worked closely with Servigistics clients to help capture their service program accomplishments and share their success stories.