Article - CS338522
Change Maximum File Size for transfer between Axeda Devices and Thingworx
Modified: 02-Mar-2026
Applies To
- ThingWorx Platform 8.5 to 9.5
- Axeda Gateway v6.9.x
- Axeda Connector v6.9.x
- EMessage Connector v.2.x.x
Description
- How to change size of the files to be transferred between ThingWorx and Axeda agent devices?
- Maximum file transfer size is currently for ThingWorx SCM/and or file transfers in general to devices running an Axeda Agent
- Axeda Agent fail to upload files with large size
- Transfer file between Axeda Agent and ThingWorx with file size smaller than FileTransferSubsystem -> Configuration -> Max FileTransfer size, however only partial file is transferred
- File upload fails often independent of an agent version
- Package status error code 14 observed in Axeda agent log file
-
[ 0, 3, 32, 521] 07-01-2021 16:24:52.393 INFO xgSM: Package status is queued (model = <model_name>, serial = <serial_number>) [ 0, 3, 32, 521] 07-01-2021 16:24:52.393 INFO xgSM: Package status is started (model = <model_name>, serial = <serial_number>) [ 0, 3, 32, 654] 07-01-2021 16:24:52.645 INFO xgSM: Downloading file: DefaultProject\xxxxxxxx\Downloads\3cdf9d65-fbb1-4919-b102-9e610fde68ba_1.tar.gz from https://<instance_name>:443/download [ 0, 3, 32, 656] 07-01-2021 16:24:58.901 INFO xgSM: ... Download percent done = 77% [ 0, 3, 32, 656] 07-01-2021 16:24:59.593 INFO xgSM: ... Download percent done = 100% [ 0, 3, 32, 655] 07-01-2021 16:25:17.820 INFO xgSM: Uploading file: DefaultProject\<path>\<file_name>.tar.gz to https://<instance_name>:443/upload [ 0, 9, 32, 522] 07-01-2021 16:25:48.182 ERROR-- xgSM: Package status error code is 14 (Unexpected HTTP status) at instruction 3 (model = <model_name>, serial = <serial_number>)
-
- Enable Agent [xg|E]SMConfig.xml <Debug> tag to see DEBUG xgSM: >> INTERNAL DEBUG MESSAGE << : HTTP Status failure: 500
- EMessage log shows:
- ThingWorx platform log shows:
File Transfer from <path> to <path> State=CANCELLED File Transfer from <path> to <path> State=ACTIVE
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