Article - CS419650
Fail to verify PTC web account when upgrading to a customer account
Modified: 13-Jan-2026
Applies To
- Electronic Services
- Customer Service
Description
- Fail to verify PTC web account
- When access to PTC web tools, the page shows the message "Access Denied - Insufficient Privileges, your web account has not been verified"
- User doesn't receive the verification e-mail
- No verification e-mail is sent
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