Article - CS419650
Fail to verify PTC web account when upgrading to a customer account
Modified: 12-Mar-2026
Applies To
- Electronic Services
- Customer Service
Description
- Message "Access Denied - Insufficient Privileges, your web account has not been verified" displays when accessing to eSupport web tools
- Fail to verify PTC web account
- Verification e-mail is not received
- No verification e-mail is sent
- Not receiving the verification code when trying to upgrade
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