• Starting April 2025, all users provisioned on PTC's SaaS (Atlas) platform will benefit from Single Sign On (SSO) with eSupport, the PTC Licensing apps, Search, and the PTC Community.
    • PTC SaaS users are no longer required to maintain separate identities to access PTC.
    • If your company has federated its identity provider with PTC, your corporate sign-in will also be valid across PTC's SaaS and eSupport applications.

    • Our main goal in implementing SSO is to improve our customers' experience by eliminating the need for multiple sign-ins and enhancing interactions with PTC.
    • This marks the initial step in a significant modernization of PTC's Identity Infrastructure, which will ultimately encompass all identities and applications utilized by our customers and partners.

    • Simplified Sign-In: Users will only need to sign in once to enjoy seamless access between SaaS apps and eSupport.
    • Enhanced Experience: No requirement to maintain separate identities.
    • In-product experiences like guided support will be provided without requiring additional sign-in
    • Platform updates integrate advanced features like identity federation, simplified user management, high performance, and the latest security.

    Phase 1 (April 2025) will include:
        ○ All eSupport applications under ptc.com/support and support.ptc.com
        ○ Technical Support Search
        ○ PTC Community
        ○ PTC Licensing Portals

    • For all users, signing into the eSupport portal will require two stages: initially prompting for an email address and then for a password, as illustrated below.
    • Otherwise, your experience will remain unchanged.

Initial Sign-in Dialog - enter email address:

Part 2 of Sign-in, enter password:

    • From late 2025 into 2026 we'll will continue to modernize of our identity infrastructure by migrating user accounts to a new identity provider and offering our non-SaaS customers the option to federate with PTC for enhanced security and user management.

    • Please contact our teams via the My PTC Assistant and select the option "PTC Website and User Accounts".