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Customer Support Guide

PTC offers four options to actively get assistance for technical aspects of using PTC software:

 

  • The Knowledge Base/Self Help
  • On-Demand System Scan
  • PTC-Assisted Community Support
  • Assisted Technical Support
 
Depending on the type of issue (like: is it more of a “How-To” question or a “Break/Fix” issue), impact of the topic (how is the topic impacting the value generated by the use of the PTC application) and urgency of the subject (how quickly would a feedback be required) users should choose what is best for their particular topic.
Customers that reach out to PTC Technical Support leveraging the eSupport portal and the “Technical Support Assistant” will be guided through these options in order to ensure the best course of action depending their topic at hand.