PTC Online Tools are available 7 days a week, 24 hours a day. See Hours of Operation for additional information on open office hours.
Use one of the following tools to open a case with the appropriate PTC Department.
|Support Tool Name||Support Tool Description|
|Technical Support Case Logger||Open a new technical, product-specific, case with Technical Support.|
|Customer Care Case Logger||Open a new case with one of PTC’s Customer Care Departments: License Management, Training & Consulting, Support Services, Credit & Collections, and Order Administration.|
|PTC University Case Logger||Open a new case with the PTC University team regarding Precision LMS and LearningConnector.|
|Web Account Support Case Logger||Open a new case regarding ptc.com web account issue.|
|Mathcad Single User Case Logger||Open a new case regarding Mathcad Single User Edition licensing or installation issues.|
*The Technical Support Case Logger is only available to customers with an active Support agreement. A valid Service Contract Number (SCN) is required in order log a new case. If you would like to purchase or renew a Support Agreement please contact Global Support Sales.