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Manage and monitor software
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Support
Manage and monitor software
Learn
Services and expertise

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My PTC Catalog

Categories A-Z  

Support

Search the Knowledge Base
  • Discover tutorials, how-to instructions, and best practices on installing, configuring, and using your PTC software.
  • Solve problems and troubleshoot error messages.
  • Get help from Tech Support articles, product documentation, and community discussions.
Troubleshooters and How-tos

This page contains links to advanced Technical Support resources for:

  • Licensing and installation of PTC products including Creo, Mathcad and other FlexLM-based products
  • Analyzing system stability of Creo and Windchill
  • Understanding the Reporting functionality in Windchill
Please log in with your eSupport account to view the page.
Help Center - Product Guides
Supported Hardware Platforms
Support Guide - Using Technical Support
Support Website Help (PTC Community)
Support Website Updates
Manage Support Cases
  • View the status of a technical support case you opened with PTC.
  • Find cases that you and others at your company have opened.
Open a Support Case
  • Open a technical, product-specific case with Technical Support.
  • Enter the required valid service contract number (SCN) of your support subscription.
  • Attach data files, specify severity level, and provide details about the product and issue.
Reported Issue Status - SPR Tracker
Report Security Vulnerability
Ask the PTC Community

Post, view, share best practices, and answer questions in product forums.

Support Packages
Extended Support
Subscription Renewals - Contact
Subscription Renewals - Submit Inquiry
  • View a list of your support and software subscriptions and contract terms.
  • Send an inquiry about a renewal, remix, or cancellation of your subscription.
Get Assistance
  • Request assistance from PTC including the Sales team
  • Get help related to PTC contracts, renewals, invoices and licenses
  • Request or inquire about training on PTC's products
  • Get help with the PTC website, your user account, or other PTC system access
  • Share feedback about your experience with PTC products or services

Manage and monitor software

Download software

Retrieve new software, updates, and critical patches.

License Management
  • Get the codes for new software orders, license packs, and license reports.
  • Reconfigure, reinstall, and move licenses.
  • This tool requires an additional login for security. Contact your company’s license supervisor for access.
Licenses and Installations

This page contains links to advanced Technical Support resources for:

  • Licensing and installation of PTC products including Creo, Mathcad and other FlexLM-based products
  • Analyzing system stability of Creo and Windchill
  • Understanding the Reporting functionality in Windchill
Please log in with your eSupport account to view the page.
License Reports
  • Request a customer detailed license report for each installation site.
  • View the sales order number, host IDs, order numbers, quantity, contact person, and other information.
Business Summary
  • View business transactions with PTC including purchased products and licenses, software orders, and service contracts.
  • Find information about the service contact number (SCN), sales order number (SON), site number, product, and license.
Invoicing
Renewals
Product Release Calendar
  • View release versions for PTC products.
  • View past release dates and the latest information about future release dates.
  • Find end dates for standard and extended support.
Windchill Critical Patch Schedule
  • Find the next critical patch set release for the core PTC Windchill application.
  • Use the information to request a cumulative set of critical fixes and security updates.
  • Deploy critical patches without the need to change use cases or retrain end users.
Update Advisor - Compare Update Fixes
  • Get information on reported and resolved issues when you consider a new release.
  • Enter the current and target releases for a report.
Release Advisor
  • Create custom upgrade and compatibility reports specifically considering variables in your environment such as OS and database
  • View detailed product compatibility matrices
On-Demand System Scan
  • Request unlimited scans by PTC of your system files from Windchill or Integrity under a subscription or maintenance contract.
  • Send system files to PTC and receive an issue report with recommended actions.
  • Proactively manage your PTC products and get notifications of risks before they become problems.
System Scan Recommendations
  • Track findings of scans by PTC of your system files from Windchill or Integrity.
  • View the trigger, actions to take, impact, evidence, and status.
  • Review remediations, investigations, and notifications.
Performance Advisor - System Dashboard
  • Use a ThingWorx-powered dashboard that gives an aggregated view of PTC diagnostic data from your connected PTC products.
  • Monitor usage and general system characteristics of your connected PTC products, including Windchill, ThingWorx, Creo, Servigistics, and Arbortext Content Delivery.
My Product Alerts and Notifications
  • View the alert history for selected PTC products.
  • Review notifications about technical issues, products, maintenance, and PTC news.
PTC Cloud Status
PTC Cloud Engagement Guide
  • Learn about PTC cloud processes, principles, roles, responsibilities, and limitations
  • Find PTC Cloud support including contacts and resources

Learn

Product Documentation
Help Center - Product Guides
Success Paths - Planning and Implementation Guides
Training Classes and Schedule
Curriculum Guides by Product
Get Certified on PTC Products
PTC University Home
ThingWorx Developer Portal
Vuforia Engine Developer Portal

Services and expertise

Find a PTC partner

Accelerate design, development, and implementation of your solutions with the right technology provider, solution provider, or systems integrator.

PTC Implementation Services

Accelerate deployment to achieve rapid value from your PTC solutions with PTC’s professional services.

Ask the PTC Community

Post, view, share best practices, and answer questions in product forums.

Business Summary
  • View business transactions with PTC including purchased products and licenses, software orders, and service contracts.
  • Find information about the service contact number (SCN), sales order number (SON), site number, product, and license.
Download software

Retrieve new software, updates, and critical patches.

Find a PTC partner

Accelerate design, development, and implementation of your solutions with the right technology provider, solution provider, or systems integrator.

Get Assistance
  • Request assistance from PTC including the Sales team
  • Get help related to PTC contracts, renewals, invoices and licenses
  • Request or inquire about training on PTC's products
  • Get help with the PTC website, your user account, or other PTC system access
  • Share feedback about your experience with PTC products or services
License Management
  • Get the codes for new software orders, license packs, and license reports.
  • Reconfigure, reinstall, and move licenses.
  • This tool requires an additional login for security. Contact your company’s license supervisor for access.
License Reports
  • Request a customer detailed license report for each installation site.
  • View the sales order number, host IDs, order numbers, quantity, contact person, and other information.
Licenses and Installations

This page contains links to advanced Technical Support resources for:

  • Licensing and installation of PTC products including Creo, Mathcad and other FlexLM-based products
  • Analyzing system stability of Creo and Windchill
  • Understanding the Reporting functionality in Windchill
Please log in with your eSupport account to view the page.
Manage Support Cases
  • View the status of a technical support case you opened with PTC.
  • Find cases that you and others at your company have opened.
My Product Alerts and Notifications
  • View the alert history for selected PTC products.
  • Review notifications about technical issues, products, maintenance, and PTC news.
On-Demand System Scan
  • Request unlimited scans by PTC of your system files from Windchill or Integrity under a subscription or maintenance contract.
  • Send system files to PTC and receive an issue report with recommended actions.
  • Proactively manage your PTC products and get notifications of risks before they become problems.
Open a Support Case
  • Open a technical, product-specific case with Technical Support.
  • Enter the required valid service contract number (SCN) of your support subscription.
  • Attach data files, specify severity level, and provide details about the product and issue.
Performance Advisor - System Dashboard
  • Use a ThingWorx-powered dashboard that gives an aggregated view of PTC diagnostic data from your connected PTC products.
  • Monitor usage and general system characteristics of your connected PTC products, including Windchill, ThingWorx, Creo, Servigistics, and Arbortext Content Delivery.
Product Release Calendar
  • View release versions for PTC products.
  • View past release dates and the latest information about future release dates.
  • Find end dates for standard and extended support.
PTC Cloud Engagement Guide
  • Learn about PTC cloud processes, principles, roles, responsibilities, and limitations
  • Find PTC Cloud support including contacts and resources
PTC Implementation Services

Accelerate deployment to achieve rapid value from your PTC solutions with PTC’s professional services.

Release Advisor
  • Create custom upgrade and compatibility reports specifically considering variables in your environment such as OS and database
  • View detailed product compatibility matrices
Search the Knowledge Base
  • Discover tutorials, how-to instructions, and best practices on installing, configuring, and using your PTC software.
  • Solve problems and troubleshoot error messages.
  • Get help from Tech Support articles, product documentation, and community discussions.
Subscription Renewals - Submit Inquiry
  • View a list of your support and software subscriptions and contract terms.
  • Send an inquiry about a renewal, remix, or cancellation of your subscription.
System Scan Recommendations
  • Track findings of scans by PTC of your system files from Windchill or Integrity.
  • View the trigger, actions to take, impact, evidence, and status.
  • Review remediations, investigations, and notifications.
Troubleshooters and How-tos

This page contains links to advanced Technical Support resources for:

  • Licensing and installation of PTC products including Creo, Mathcad and other FlexLM-based products
  • Analyzing system stability of Creo and Windchill
  • Understanding the Reporting functionality in Windchill
Please log in with your eSupport account to view the page.
Update Advisor - Compare Update Fixes
  • Get information on reported and resolved issues when you consider a new release.
  • Enter the current and target releases for a report.
Windchill Critical Patch Schedule
  • Find the next critical patch set release for the core PTC Windchill application.
  • Use the information to request a cumulative set of critical fixes and security updates.
  • Deploy critical patches without the need to change use cases or retrain end users.