My PTC Catalog

• Discover tutorials, how-to instructions, and best practices on installing, configuring, and using your PTC software.
• Solve problems and troubleshoot error messages.
• Get help from Tech Support articles, product documentation, and community discussions.

This page contains links to advanced Technical Support resources for:

• Licensing and installation of PTC products including Creo, Mathcad and other FlexLM-based products
• Analyzing system stability of Creo and Windchill
• Understanding the Reporting functionality in Windchill

• View the status of a technical support case you opened with PTC.
• Find cases that you and others at your company have opened.

• Open a technical, product-specific case with Technical Support.
• Enter the required valid service contract number (SCN) of your support subscription.
• Attach data files, specify severity level, and provide details about the product and issue.

Post, view, share best practices, and answer questions in product forums.

2020 Winter Forum

• View a list of your support and software subscriptions and contract terms.
• Send an inquiry about a renewal, remix, or cancellation of your subscription.

• Request assistance from PTC including the Sales team
• Get help related to PTC contracts, renewals, invoices and licenses
• Request or inquire about training on PTC's products
• Get help with the PTC website, your user account, or other PTC system access
• Share feedback about your experience with PTC products or services

Retrieve new software, updates, and critical patches.

• Get the codes for new software orders, license packs, and license reports.
• Reconfigure, reinstall, and move licenses.
• This tool requires an additional login for security. Contact your company’s license supervisor for access.

This page contains links to advanced Technical Support resources for:

• Licensing and installation of PTC products including Creo, Mathcad and other FlexLM-based products
• Analyzing system stability of Creo and Windchill
• Understanding the Reporting functionality in Windchill

• Request a customer detailed license report for each installation site.
• View the sales order number, host IDs, order numbers, quantity, contact person, and other information.

• View business transactions with PTC including purchased products and licenses, software orders, and service contracts.
• Find information about the service contact number (SCN), sales order number (SON), site number, product, and license.

• View release versions for PTC products.
• View past release dates and the latest information about future release dates.
• Find end dates for standard and extended support.

• Find the next critical patch set release for the core PTC Windchill application.
• Use the information to request a cumulative set of critical fixes and security updates.
• Deploy critical patches without the need to change use cases or retrain end users.

• Get information on reported and resolved issues when you consider a new release.
• Enter the current and target releases for a report.

• Create custom upgrade and compatibility reports specifically considering variables in your environment such as OS and database
• View detailed product compatibility matrices

• Request unlimited scans by PTC of your system files from Windchill or Integrity under a subscription or maintenance contract.
• Send system files to PTC and receive an issue report with recommended actions.
• Proactively manage your PTC products and get notifications of risks before they become problems.

• Track findings of scans by PTC of your system files from Windchill or Integrity.
• View the trigger, actions to take, impact, evidence, and status.
• Review remediations, investigations, and notifications.

• Use a ThingWorx-powered dashboard that gives an aggregated view of PTC diagnostic data from your connected PTC products.
• Monitor usage and general system characteristics of your connected PTC products, including Windchill, ThingWorx, Creo, Servigistics, and Arbortext Content Delivery.

• View the alert history for selected PTC products.
• Review notifications about technical issues, products, maintenance, and PTC news.

• Learn about PTC cloud processes, principles, roles, responsibilities, and limitations
• Find PTC Cloud support including contacts and resources

Accelerate design, development, and implementation of your solutions with the right technology provider, solution provider, or systems integrator.

Accelerate deployment to achieve rapid value from your PTC solutions with PTC’s professional services.