Article - CS300115
Not able to import extensions into ThingWorx with error "Extension package import failed"
Modified: 15-Nov-2024
Applies To
- ThingWorx Platform 8.5 to 9.6
- ThingWorx Manufacturing Apps Family 8.5.0 to 9.1
- ThingWorx Analytics 8.5 to 9.6
- ThingWorx Real-Time Production Performance Monitoring 2.0.3
Description
- When trying to import any extension in ThingWorx, receiving error in Composer:
Extension package import failed
- ExtensionPackageImportPolicy has been configured in \ThingworxPlatform\platform-settings.json
- \ThingworxPlatform\platform-settings.json has been modified to set the imports to true, but extension import still fails
- \ThingworxStorage\logs\ApplicationLog.log reports:
[context: Extension Exception][message: Extension package import failed. See error log for more details.] [L: ERROR] [O: c.t.w.ExtensionPackageUploader] [I: ] [U: ####] [S: ] [P: ] [T: http-nio-80-exec-2] Extension Exception
- \ThingworxStorage\logs\ErrorLog.log reports:
java.lang.Exception: ExtensionPackageImportPolicy: ExtensionPackage upload attempted while import disabled. Check the ExtensionPackageImportPolicy.
- ThingWorx Manufacturing Apps fails to import with Extension Exception error in \ThingworxStorage\logs\ApplicationLog.log
- ThingWorx Analytics Extension cannot be imported
- ThingWorx Analytics installer fails with:
Problem running post-installation step. Installation may not complete correctly. Error running C:\Progra~2\ThingW~1\ThingW~1\scripts\import-extension\import-extension.exe -hostname=XXXX -hostport=YYYY -appkey=ZZZZ -extension=C:\Progra~2\ThingW~1\ThingW~1\AnalyticsExtApp\ThingWorx-Analytics-8.4.0-r4-Extension.zip -ssl=0 406
- Unable to import/export extensions
- Trying to install ThingWorx Real-Time Production Performance Monitoring (RTPPM) 2.0.3 but it fails with an error:
Install Missing Dependencies - Importing PTC.Base.zip Install Missing Dependencies - Error Code: 25003 Failed to import PTC.Base.zip Caused by: Response was not formatted as an Infotable: Not acceptable
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