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Article - CS288520

Installing ThingWorx Analytics Server throws "Error running .../ThingWorxAnalytics/ThingWorxAnalyticsServer/default/json_utils[...]"

Modified: 15-Sep-2023   


Applies To

  • ThingWorx Analytics 8.3

Description

  • Unable to install ThingWorx Analytics Server via Linux
  • Unable to install ThingWorx Analytics Server via Windows
  • Underneath error message is thrown when installing via Windows 
There has been an error.
Unknown error while running /default/json_utils "-configfile=results-ms_report.json" -property=version

b
  • Underneath error message is thrown when installing via Linux
Error running
/opt/ThingWorxAnalytics/ThingWorxAnalyticsServer/default/json_utils
"-configfile=/opt/ThingWorxAnalytics/ThingWorxAnalyticsServer/results-ms_report.j
son" -property=version: /bin/sh:
/opt/ThingWorxAnalytics/ThingWorxAnalyticsServer/default/json_utils: No such
file or directory
ele
 
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