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ThingWorx startup running on Microsoft Windows fails with error "Unable to process capability response because Storage anchor break found"

Created: 14-Mar-2018   |   Modified: 13-Dec-2018   

Applies To

  • ThingWorx Platform 8.1 to 8.4
  • Microsoft Windows

Description

  • Unable to do licensing for ThingWorx application
  • ThingWorx Composer starts in limited mode when no license file exists
  • Platform fails to start up following license replacement
  • Generating a new license to provide full functionality results in errors in \ThingworxStorage\logs\ApplicationLog.log:
[L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: main] Starting Subsystem [LicensingSubsystem]
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: main] Unable to fetch license file with device id <Device ID>.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] [message: Storage anchor break found.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] License file missing. It's expected at path : C:\ThingworxPlatform\license.bin
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Shutting down the Platform.