1. Home
  2. Support
Article - CS280860

"Save failed, status: Internal Server Error message: Import Failed: Unable to update subsystem: [1,018] Data store unknown error: [Error occurred while accessing the model provider.]" in Thingworx 7.3

Modified: 27-Apr-2018   


Applies To

  • ThingWorx Platform 7.3
Environment Information
  • CentOS VM
  • Thingworx  backed by PostgreSQL
Tomcat Information
  • JULI logging
  • Handler/Server logging levels were set to FINE
  • There are seven levels of JULI logging available
tomcat logging levels chart​

 

Description

  • Failed to save changes to Thingworx 7.3.5-b65 Federation Subsystem
    • Error: "save failed, status: Internal Server Error message: Import Failed: Unable to update subsystem: [1,018] Data store unknown error: [Error occurred while accessing the model provider.]"
  • Changes to Federation Subsystem won't save
  • Configuration changes to Federation Subsystem error when trying to save

Attempted Resolution (failed)
  1. Restarted Tomcat
  2. Restarted Federation Subsystem
  3. Attempted save 
  4. Failed with same error
This is a printer-friendly version of Article 280860 and may be out of date. For the latest version click CS280860