Article - CS271866
Error "Unable to process capability response because Failed file open" on Linux in ThingWorx
Modified: 28-Feb-2025
Applies To
- ThingWorx Platform 8.1 to 9.3
- Linux
- Ubuntu 14.0
Description
- Problem retrieving and using license
- ThingWorx service is not running
- Error occurring after upgrading the ThingWorx application (i.e. from 8.0 to 8.3 version)
- In the Thingworx Platform folder the license appears as ignored
- ThingWorx fails with errors in ApplicationLog.log:
[L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LicensingSubsystem]
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [T: https-openssl-apr-443-exec-1] Error Acquiring License: platform cannot process license capabilities
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id <DeviceID>
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Failed file open.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Failed file open.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License file missing. It's expected at path : /ThingworxPlatform/license.bin
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ==================================================================== L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License Server could not process request
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [T: https-openssl-apr-443-exec-1] Error Acquiring License: platform cannot process license capabilities
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id <DeviceID>
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Failed file open.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Failed file open.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License file missing. It's expected at path : /ThingworxPlatform/license.bin
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ==================================================================== L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.
- Unprocessed_license_capability_response.bin / ignored_license_capability_response.bin file may be created in /ThingworxPlatform directory instead of license_capability_response.bin
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