Article - CS271012
ThingWorx Analytics Things are not getting created in ThingWorx due to incorrect application key
Modified: 07-Feb-2024
Applies To
- ThingWorx Analytics 8.1 to 9.5
Description
- The expected micro services Things, such as <prefix>-AnalyticsServer-DataThing, are not being created post installation
- Unable to access ThingWorx Analytics server
- Unable to restart ThingWorx Analytics server
- Unable to upload data via ThingWorx Analytics Builder
- Depending on the scenario and version, various error can be seen, as below:
- Following error was seen in ThingWorx Analytics Builder
An Analytics Server is not configured. Navigate to the Settings page and configure a ThingWorx Analytics Server adapter
- twas-twx-adapter.log file reports
-
com.thingworx.analytics.css.platform.http.BadResponseException: HTTP [401] : at com.thingworx.analytics.css.platform.http.RestService.httpSubmitAsJson(RestService.java:133) at com.thingworx.analytics.css.platform.http.RestService.httpGetAsJson(RestService.java:36) at com.thingworx.analytics.css.platform.services.ThingService.getThing(ThingService.java:100) at com.thingworx.analytics.edge.application.AnalyticsGateway.safeGetThing(AnalyticsGateway.java:153) at com.thingworx.analytics.edge.application.AnalyticsGateway.safeCreateThing(AnalyticsGateway.java:135) at com.thingworx.analytics.edge.application.AnalyticsGateway.registerToFoundation(AnalyticsGateway.java:111) at com.thingworx.analytics.edge.application.AnalyticsEdgeVerticle.start(AnalyticsEdgeVerticle.java:96)
-
- Possible other error in twas-twx-adapter.log
-
Error registering and binding to the platform HTTP [404] : Thing Template [PredictionMicroserver] does not exist
-
ERROR c.t.c.c.e.ClientCommunicationEndpoint - Refilling connections on [endpoint 0, uri: ws://XXXX/Thingworx/WS] failed : Connection authentication/registration FAILED [code: STATUS_UNAUTHORIZED, reason: Error [context: authenticating connection][cause: Application key 'TW.AnalysisServices.ApplicationUserKey' expired!]]
-
- Tomcat access log reports
"GET /Thingworx/Things/<AnalyticsServer Thing Name> HTTP/1.1" 401 –
- Possible related errors:
com.thingworx.analytics.ccc.platform.http.BadResponseException: HTTP [401] Unauthorized: Not authorized for Read
com.thingworx.analytics.ccc.platform.http.BadResponseException: HTTP [401] Unauthorized: Not authorized for Create
c.t.a.e.a.AnalyticsEdgeVerticle - Failed during startup
com.thingworx.analytics.ccc.platform.http.BadResponseException: HTTP [404] : Entity Not Found : [EntityServices]
at com.thingworx.analytics.ccc.platform.http.RestService.httpSubmitAsJson(RestService.java:133)
at com.thingworx.analytics.ccc.platform.http.RestService.httpPostAsJson(RestService.java:50)
at com.thingworx.analytics.ccc.platform.services.ThingService.createThing(ThingService.java:63)
at com.thingworx.analytics.edge.application.AnalyticsGateway.safeCreateThing(AnalyticsGateway.java:117)
at com.thingworx.analytics.edge.application.AnalyticsGateway.registerToFoundation(AnalyticsGateway.java:83)
at com.thingworx.analytics.edge.application.AnalyticsEdgeVerticle.start(AnalyticsEdgeVerticle.java:87)
at io.vertx.core.impl.DeploymentManager.lambda$doDeploy$10(DeploymentManager.java:481)
at io.vertx.core.impl.ContextImpl.lambda$wrapTask$2(ContextImpl.java:344)
- Error received during upload of dataset
Creating copy of Data File... Creating copy of Configuration File... Submitting Create Dataset request... Dataset Create Job with jobId: 1f622740-562b-4ad7-9b55-54733c9c31c6 in progress... Dataset Create Job with jobId: 1f622740-562b-4ad7-9b55-54733c9c31c6 failed with error: java.io.IOException: Unable to initialize FileRepository [AnalyticsUploadStorage] Unable to initialize FileRepository [AnalyticsUploadStorage] HTTP [401] : For issues, contact Technical Support and provide the following log tag: b596067f-8ea3-47a9-a975-dac08cb523b4
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