Article - CS161210
Can not access Windchill Help Center in Windchill PDMLink
Modified: 01-Aug-2025
Applies To
- Windchill PDMLink 10.2 to 13.1
Description
- Can not access Windchill Help Center
- Post Upgrade from Windchill PDMLink 9.1 all users, all browsers are unable to access Windchill Help Center
- UI Error:
Authentication Required, endless loop as will not authenticate
- Windchill Help requires credentials
- Only Windchill Administrators can access Windchill Help
- Non Administrator users can't access Windchill Help
- Unable to use / open Windchill Help Center with error:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request
- Unable to access Windchill Help Center, after migrating users to Active Directory (AD)
- Can not access Windchill Help Center after installing Help Center in Windchill 12.0.1.0 and above
- Error in error.log
AH01618: user abc not found: /Windchill-WHC/index.html - Error in access log
abc "GET /Windchill-WHC/index.html?id=WHCCategories&locale=en-US HTTP/1.1" 401 381 6004
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