Article - CS347107
Error "ThingWorx is not set with the correct Collation property" is returned in the ThingWorx installer
Modified: 23-Mar-2026
Applies To
- ThingWorx Platform 9.0 to 10.1
- Microsoft SQL Server
Description
- When using ThingWorx installer for SQL Server at step SQL Server Connection Information, error is reported:
thingworx is not set with the correct Collation property - Database created using ThingWorx manual installation SQL script
- Installation not completed due to server collation
- Installation fails due to SQL Server collation mismatch in ThingWorx
- Unable to set the collation required for ThingWorx
- Collation set at the SQL Server instance level
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