Article - CS242203
Download Software by Sales Order Number (SON) error, "According to our records SON is not associated with customer number"
Modified: 11-Nov-2025
Applies To
- Mathcad Prime 7.0.0.0 to 11.0.1.0
- Electronic Services
- eSupport Web Tools 2016
- Creo Parametric 1.0 to 11.0
Description
- Download Software by Sales Order Number (SON)
- Error displayed "According to our records SON is not associated with customer number"
-
Impossible to download a product. In PTC Download page, this error According to our records SON XXX is not associated with customer number YYY is displayed.
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