Support Services

Faster results. Faster insights. Faster solutions.

You now have the best support to deliver faster solutions.

  • Continuous software improvements
  • Leading-edge online support tools and knowledgebase
  • Personal 24/7 assistance from a global team

PTC’s New Proactive Support Services

On-Demand System Scan

The On-Demand System Scan is available to everyone with GOLD level support and allows administrators to manually check for stability, performance, and security recommendations related to their PTC software environments. Simply upload system files to be scanned and receive recommended actions for any known issues or improvements that are detected. This service is available for Gold and Goldplus customers.

Proactive Monitoring & Guidance Service

Our NEW Proactive Monitoring & Guidance service combines always-on system monitoring that pairs deep scanning capabilities with solutions & insights to help you get the most out of your PTC software. Discover a wide range of proactive stability, performance, and security improvements through configurable, prescriptive recommendations sent directly to your preferred channel. This service is only available for our customers currently on Goldplus Support.

* PTC’s Proactive Support Services are currently available for Windchill.

Ready to Scan?

Additional Support Services

Every business has its own needs, whether it is an upcoming deployment, expert help for a rollout, new business requirements or strategic initiatives. PTC provides flexible Support options, so you get the expertise and industry-leading Support Services when you need them. We provide a set of Optional Services designed specifically for specific projects, expanded support coverage, on-demand or continued access to expertise so you get the help you need when you need it.

Learn More

ISO9001 Quality Standard

PTC's Support Services are certified to the highest international quality standards. Please visit our Quality Policy page to learn more about our commitment to ensure customer satisfaction.

Download Our Current ISO9001:2015 Certificate

Support Terms and Conditions

PTC’s support documents and success plan documents where your can review, download and print. You can also select your language.

Download Now

Personalized, Award-Winning Online Support

Easily and efficiently navigate to resources that are best-aligned to your technical support needs. Diagnose, correct and avoid issues faster.

My eSupport Portal

Approaching your maintenance renewal?

We’ve got special offers available to save when you switch to subscription. Click HERE to learn more.

"The Performance Advisor allows us to pinpoint problems sooner, see trends, and react to potential issues more efficiently…allowing us to be proactive rather than reactive, further reducing the total cost of ownership."
Lee Hughes, Global CAD/PLM Admin, Kohler Co.

Additional Resources

PTC Support Welcome Center

6 Steps to Success: Get the most out of your PTC product experience

Get started today!

PTC Support Advisor Newsletter
An essential resource to help you stay productive, improve skills and proactively avoid known issues

Customer Support Guide
Your guide to PTC Support: support offerings, processes, legal, licensing, contacts, and much more.

Customer Success Videos
Customers rely on Support Services. Hear from customers like you about their Support experiences.

PTC Help Centers
Search for help and resources by product.

Need to speak with your Renewal Account Manager?
We’re here to help!

Subscribe to the PTC Support Advisor Newsletter

Stay up to date with the latest software releases, updates, security alerts, expert knowledge, guidance, community events, and more!