IDC MarketScape Names PTC a Leader in Warranty and Service Management



In the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-2020 Vendor Assessment, PTC was named a leader due to being a proven provider of end-to-end capabilities:

  • Enables manufacturers and service organizations to meet changing needs of a more customer-focused business model
  • Ability to connect service data with other enterprise systems like Windchill and Vuforia
  • Take real-time insights from the field, a warranty claim, power design improvements, or other product quality changes

To learn more about PTC’s capabilities and how they compare with other Warranty and Service Contract Management platforms, download your free excerpt copy of the IDC MarketScape report.


IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.