Breaking Down Data Silos to Deliver Service Value

Research reveals that true IT convergence results in service transformation

About the white paper

In today's landscape, organizations are witnessing a pivotal shift toward IT consolidation, aimed at harnessing data for strategic decision-making. As industries adapt, seamless data flow across IT infrastructures becomes crucial to extracting actionable insights that drive business outcomes.

Explore the comprehensive findings and actionable strategies outlined in our white paper, based on new research conducted by Foundry, sponsored by Salesforce and ServiceMax, a PTC technology. Gain deeper insights into how your organization can leverage IT convergence to transform service delivery and drive business success.

Key Findings:

  • Industry Shift: Research highlights a widespread intent (72%) among organizations to enhance IT convergence efforts within the coming year.
  • Current Landscape: Despite the recognition of its potential, only 15% of companies have achieved a mature level of IT convergence. This includes fully integrated technologies, high automation, and agile data-sharing capabilities.
  • Barriers to Maturity: Senior IT decision-makers identified challenges hindering full IT convergence maturity, offering insights into overcoming these obstacles to maximize operational efficiency.

Download now to uncover the path to unlocking the full potential of your IT infrastructure and achieving seamless data integration across your enterprise. Start your journey towards enhanced service value today.

About the white paper

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