In today’s fast-paced field service environment, effective communication and collaboration are crucial to operational efficiency and customer satisfaction.
ServiceMax Zinc is a robust communication platform designed specifically for field service teams, enabling real-time messaging, voice, and video interactions. Zinc allows technicians, dispatchers, and remote service engineers to collaborate instantly, share information, and solve problems faster, all from within the same platform.
Join Scott Ewart, Senior Product Manager at PTC ServiceMax, as he highlights the latest enhancements in Zinc and demonstrates how it enables seamless collaboration in context. Key topics include:
- Contextual Collaboration Across Teams: How Zinc enhances communication among field technicians, dispatchers, and remote engineers.
- AR-Powered Remote Collaboration: Explore how Zinc delivers augmented reality (AR) capabilities to replace Vuforia Chalk, enabling remote troubleshooting and support.
- Integration with ServiceMax Products: Learn how Zinc seamlessly integrates with ServiceMax Core, Go, Service Board, and more, providing contextual conversations related to work orders and assets.
- Zinc’s Role in the ServiceMax AI Roadmap: See where Zinc fits into ServiceMax's vision for AI-powered field service.
Don't miss the opportunity to see live demos and discover how ServiceMax Zinc is transforming real-time collaboration in field service operations.
Speakers
Wendy Tai,
Product Marketing Director, PTC
Scott Ewart,
Senior Product Manager, PTC