Digital transformation at service organizations is, at the end of the day, about having a data strategy and leveraging that asset-centric data to drive customer satisfaction, profitability, and agility. No one understands the cost of each moment of downtime as much as Everi Holdings and their customers who purchase state-of-the-art gaming solutions for the casino floor. Michael Spada and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.
Watch this webinar to understand the main drivers for leveraging asset data and learn how Everi was able to define the data strategy they needed and execute it.