Service organizations face a data dilemma. Service leaders struggle with trusting their existing data and thereby have limited maturity in the use of their data for critical operational, commercial, or strategic needs. To fill their data gaps and get a better version of the truth, they place an incremental burden on their frontline teams with tools, forms, and documents that are cumbersome and not easy to use.
DataGuide enables technicians to collect the required information in the most efficient and error-free way. It ensures complex forms, inspections, and checklists are designed and executed efficiently and reliably. With DataGuide, technicians have the context of the job, equipment, and other information in the form.
Watch our Design Time on DataGuide & GO with Archana Krishnan, director of Product Management at ServiceMax, where she discussed the following topics:
- New DataGuide features released in Core 23R3
- How we tackle a wider range of compliance and recordkeeping challenges
- Future thinking around road map and common use cases for DataGuide