AI for Service Teams

The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers, but a responsibility that everyone must share in.

According to McKinsey & Company after the analysis of 30 industries, the average EBIT margin for aftermarket services was 25% compared to 10% for new equipment sold. Here at PTC, we are committed to service and driving value to the customers service strategy.

Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing.