Why the Time is Right to Move to Proactive Services

The rapid adoption of IoT and embedded smart sensors by equipment manufacturers combined with new connectivity options are providing easy access to a wealth of rich operational data. Increasingly, equipment manufacturers and users want to leverage the insights derived by analyzing and modeling that data to transition from reactive to proactive services. Recently, RTInsights sat down with Chris MacDonald, Head of AI and Analytics, Digital Transformation Solutions at PTC, to explore what’s driving interest in this area, the challenges companies face, and key technologies that contribute to success. Here is a summary of that conversation.