REPLAY: Delivering Lifesaving Treatment to Patients while Growing Service Revenue: Elekta’s Management Perspectives

Original Air Date: February 10, 2022

The recent past highlighted the global advantages that a connected products platform can deliver to service teams, their customers and end users. Where the users are cancer patients needing timely treatment, equipment downtime could be a matter of life and death.

In this webinar, learn about Elekta’s comprehensive radiotherapy service platforms, which include both hardware and software solutions that enhance clinical capabilities to deliver the best patient care. From equipment connectivity to treatment planning systems, learn about how device connectivity can improve the patient experience and patient outcomes.

Elekta helps 2 million patients in 120 companies with critical radiotherapy treatments. They depend on their over 80 percent fleet connectivity of 21,000 devices to unify sites, people, knowledge and spare parts to make delivery of therapy both predictable and reliable. In addition, equipment lifetimes can run 10–15 years, making service and overall aftermarket business an important growth area for Elekta. It contributes not only 40 percent of annual turnover, but offers a more predictable revenue stream.

Elekta is clear that their digital transformation is real and delivers real results. They rely on their digital systems, including their ElektaCare and proprietary “IntelliMax” systems, to enhance delivery of service and support, including that delivered remotely, as they work to earn a position as a “lifetime companion” to their customers. In addition to delivering real, measurable benefits, their investment has resulted in patents for their digital capabilities.

In this webinar, hear how Elekta:

• Reached a remote assist rate of more than 60% by identifying key performance indicators (KPIs) used to measure results and value delivered to healthcare providers and patients
• Uncovered the kinds of data required and expertise needed to deliver value
• Used digital capabilities to successfully manage pandemic-induced challenges and the lessons learned that inform current operations
• Developed a data architecture that both supports service and creates a digital thread to inform the entire organization
• Is thinking about forward-looking strategies that consider new business models