Service Council Report – Remote Service Becoming the Standard
This report explores how essential remote service strategy is to more cost-effective and customer satisfied service.
Make service seamless
As customer demands shift, it’s important to stay ahead of the game and ensure customers are satisfied. But pressure for quicker resolutions, increased dependency on subject matter expertise, and added expectations for agility is tough to respond to with traditional service strategy models.
By implementing remote service strategy, organizations can see an increase in workforce efficiency, savings on dispatch services, and customer satisfaction. With remote service in place, organizations can exceed customer expectations while saving money.
Download your complimentary copy of the Service Council’s Research Insight: Remote Service Becoming the Standard analyst report!