• Trends in service operations

Trends in Service Operations

Discover the results of Gatepoint Research’s survey of 172 executives about IoT and AR investments to support service operations.


Get insights from key data collected from 172 service operations and other executives about their IoT,  AR, and other service technology investment priorities.

Discover what your peers and leaders in the industry are investing in to help them improve customer experience, customer retention, providing products as a service, and more.

See which areas they are focusing on from data analytics to smart, connected product development. Understand the key barriers others in the industry are facing—from workforce skills gaps to travel limitations—and what measures they are taking to provide information to help workers improve service operations.

Get your complimentary copy of the Trends in Service Operations report to get started today!