ServiceMax Core: Certified Advanced Administrator | SVMX201 Certification

About the SVMX201 certification

Now that you’ve earned your SVMX101 certification, take expertise to the next level and get certified in SVMX201.

SVMX201 certification overview

Continue your professional growth with the ServiceMax Advanced Administrator credential! Designed for those who've already earned a ServiceMax Certified Administrator credential, this advanced course significantly enhances your ability to utilize ServiceMax's product features. The Advanced ServiceMax Administration course is a natural progression that builds upon the foundational knowledge gained in the previous course.
Requirement: an active SVMX101 ServiceMax Certified Administrator credential is required to attend a course or take the SVMX201 exam.

The details

Target audience: SVMX101 Certified Administrators
Purpose: Designed to deepen your knowledge of ServiceMax’s out-of-the-box functionality, equipping you with a more comprehensive understanding of how to configure, administer and maintain the solution.
Delivery method: Virtual Instructor-led or self-paced eLearning

Certification Maintenance: There is no separate maintenance requirement for the Advanced Certification—once you pass the yearly maintenance course and exam, both certifications will remain active.

Exam details

Delivery method: Online (via Litmos)
Content: Open book exam with multiple choice and true/false questions
Passing score: 75%
Time allotted to complete the exam: 90 Min

SVMX201 certification registration

Register for an instructor-led or self-paced course, complete with the SVMX201 certification exam to continue your certification journey.
To obtain your SVMX201 certification, you have the option to complete either an instructor-led course or a self-paced course. Register for the course that best aligns with your learning preferences and schedule.

Instructor-led

Join our experts for comprehensive training in interactive virtual classes. The SVMX201 Virtual Instructor-Led Certification Course is a 5-day live class covering advanced functionality utilized in an administrator role. Each day includes 5 hours of webinar-based training featuring presentations, demos, hands-on exercises, and discussions.
View the agenda here, which details the 9 core modules of the ServiceMax Core product with interactive exercises and in-depth discussions.
Below is a schedule for current virtual classes. Registration closes two business days before the class starts.

Course Title	Dates	Time	Location	Price
201 Virtual Workshop*	March 24-28, 2025	12:30-5:30 p.m. India IST	Teams Webinar	$800
201 Virtual Workshop*	June 23-27, 2025	12:30-5:30 p.m. India IST	Teams Webinar	$800

Self-paced

Prefer to take the certification course at your own pace? This self-paced certification course is designed for independent study.

Type	Description	Price
SVMX201 Self-Paced Certification Course & Exam (LP)*	This course includes 1 year of access to self-paced tutorials plus one exam attempt to earn a ServiceMax Certified Advanced Administrator credential.	$200

*If you have previously attempted an exam, and are purchasing an additional attempt, you must send an email to servicemax.training@ptc.com to request an exam unlock.

*Completion of SVMX101 certification exam is required before beginning SVMX201 certification.

Core certifications maintenance schedule

Once the Certification Maintenance course with the exam is published, you'll receive an email from servicemax.training@ptc.com with all the necessary details to complete your maintenance. However, it's your responsibility to complete the requirements by the published deadline.

Maintenance schedule

Refer to the maintenance schedule below for specific dates and deadlines:

ServiceMax core 2024 certification maintenance

Release trains: 24R1, 24R2, 24R3
Date available: December 17, 2024
Due date: March 31, 2025
Required for: Individuals who certified before December 17, 2024

ServiceMax core 2023 certification maintenance

Release trains: 23R1, 23R2, 23R3
Date available: January 12, 2024
Due date: March 31, 2024
Required for: Individuals who certified before December 17, 2023

Maintenance requirements

Congratulations on earning a SVMX101 or SVMX201 Core Certification. It signifies your expertise in product knowledge. Maintaining this certification is crucial for continuously developing your skills and staying updated.

To maintain your Core certification, you'll need to:

Complete a yearly Certification Maintenance course before its deadline.
- Available in the ServiceMax Litmos Learning Management System (LMS)
- Consists of demo videos highlighting new-release features in the ServiceMax Core system. These videos are crucial for the upcoming maintenance exam
- Only accessible to active certified individuals
- Registration Fee: $0
Pass the Certification Maintenance exam within a one-hour time limit before its deadline with a minimum score of 75%.
- Included in the Certification Maintenance course. Once you've watched the videos within the course, you can take the exam.
- Includes multiple-choice and true/false questions to test your understanding and application of new release features.
- Essential for maintaining your ServiceMax Core certification and demonstrating your ongoing expertise.
- You'll have three attempts to pass the maintenance exam.
- If you do not pass the exam by its deadline, your Core certification will expire.

Faqs

What study resources are available for me?

The primary reference materials for the maintenance exams are the Release Training videos (in Litmos) and the Release Notes (available via the ServiceMax Help site). These resources are designed to help you succeed in your maintenance journey.

Can I 'test out' or otherwise skip maintenance exams?

No. Earning a higher-level credential does not exempt you from the release exam requirement. You must still take all release exams to maintain your basic and advanced credentials.

See what’s new with Core

Release notes

Release Notes summarize software updates, highlighting version changes, new features, bug fixes, improvements, security updates, and known issues. They guide you on updates and any necessary actions.
You can access Release Notes via the ServiceMax Help site.

See Release Notes

Release demos learning path

Check out our Release Demos Learning Path to learn about the latest features and how to use them. The path includes videos showcasing new capabilities and improvements, feature overviews, practical examples, and detailed demonstrations tailored for those who administer or manage ServiceMax Core.

While informative, watching these demos does not meet certification requirements. To maintain certification, you must complete the Certification Maintenance course and pass the exams.

Click here to access the ServiceMax Core 2024 Release Demos Learning Path.

Access Learning Path

Certification maintenance course and exam access

Follow the steps below to access the course and exam through ServiceMax Litmos Learning Management System (LMS):

Go to  https://servicemax.litmos.com/
Log in using your LMS username and password
Click on the Content Library tab
Locate and click on the release course
Click the Start This Course button
The exam is only included in Certification Maintenance courses. Once you've watched the videos, you can take the exam