ServiceMax Core: Certified Administrator | SVMX101 Certification

About the SVMX101 certification

Kickstart your ServiceMax journey by exploring how this certification can enhance your ServiceMax Core skills and knowledge and unlock its potential.

SVMX101 certification overview

Elevate your capabilities and become a certified Core Administrator with the Introduction to ServiceMax Core Administration (SVMX101) course! This foundational credential is designed for Administrators seeking a comprehensive understanding of the ServiceMax Core product. This course is designed to assist with the initial setup/implementation and ongoing management of the application.

What you will learn:

Core concepts: Understand the key functionalities of ServiceMax Core.
Basic Setup: Learn how to configure and maintain ServiceMax Core settings from the out-of-the-box.
Practical Skills: Gain hands-on experience that you can immediately apply in a professional setting.
Best Practices

SVMX101 prerequisites

Complete the Salesforce.com Beginner Administrator Trailhead course or have equivalent knowledge.

Trailhead Course

Exam details

Delivery method: Online (via Litmos)
Content: Open book exam with multiple choice and true/false questions
Passing score: 75%
Time allotted to complete the exam: 90 Min

Certification maintenance

Once you’ve earned a ServiceMax Certified Administrator credential, to maintain an active certification status, you must successfully complete a yearly maintenance course and exam highlighting release features. If you do not pass the exam by the deadline, all certifications will expire and a retake of the original exam(s) will be required to reinstate any certifications. Refer to the Maintenance Schedule (link this to the maintenance schedule section) for details and deadlines.

SVMX101 certification registration

Take the first step toward becoming a ServiceMax Certified Administrator! Register for an instructor-led or self-paced course, complete with the certification exam, and start your journey toward certification today.
To obtain your SVMX101 certification, you have the option to complete either an instructor-led course or a self-paced course. Register for the course that best aligns with your learning preferences and schedule.

Instructor-led

Join our experts for comprehensive training in interactive virtual classes. The SVMX101 Virtual Instructor-Led Certification Course is a 4-day live class covering essential functionalities for an administrator role. Each day includes 5 hours of virtual-based training featuring review sessions, Q&A sessions, and hands-on exercises.
View the agenda here, which details the basic out-of-the-box functionality of the ServiceMax Core product with interactive exercises and in-depth discussions.
Below is a schedule for current virtual classes. Registration closes two business days before the class starts.

Type	Dates	Time	Location	Price
101 Virtual Workshop	April 7-10, 2025	12:30-5:30 p.m. India IST	Teams Webinar	$500

Self-paced

Prefer to take the certification course at your own pace? This self-paced certification course is designed for independent study.

Type	Description	Price
SVMX101 Self-Paced Certification Course & Exam (LP)*	This course includes 1 year of access to self-paced tutorials plus one exam attempt to earn a ServiceMax Certified Administrator credential.	$200

Core certification maintenance

Once the Certification Maintenance course with the exam is published, you'll receive an email from servicemax.training@ptc.com with all the necessary details to complete your maintenance. However, it's your responsibility to complete the requirements by the published deadline.

Maintenance schedule

Refer to the maintenance schedule below for specific dates and deadlines:

ServiceMax core 2024 certification maintenance

Release trains: 24R1, 24R2, 24R3
Date available: December 17, 2024
Due date: March 31, 2025
Required for: Individuals who certified before December 17, 2024

ServiceMax core 2023 certification maintenance

Release trains: 23R1, 23R2, 23R3
Date available: January 12, 2024
Due date: March 31, 2024
Required for: Individuals who certified before December 17, 2023

See what’s new with Core

Release notes

Release Notes summarize software updates, highlighting version changes, new features, bug fixes, improvements, security updates, and known issues. They guide you on updates and any necessary actions.
You can access Release Notes via the ServiceMax Help site.

See Release Notes

Release demos learning path

Check out our Release Demos Learning Path to learn about the latest features and how to use them. The path includes videos showcasing new capabilities and improvements, feature overviews, practical examples, and detailed demonstrations tailored for those who administer or manage ServiceMax Core.

While informative, watching these demos does not meet certification requirements. To maintain certification, you must complete the Certification Maintenance course and pass the exams.

Click here to access the ServiceMax Core 2024 Release Demos Learning Path.

Access Learning Path

Certification maintenance course and exam access

Follow the steps below to access the course and exam through ServiceMax Litmos Learning Management System (LMS):

Go to  https://servicemax.litmos.com/
Log in using your LMS username and password
Click on the Content Library tab
Locate and click on the release course
Click the Start This Course button
The exam is only included in Certification Maintenance courses. Once you've watched the videos, you can take the exam